Booking terms and house rules

By paying for a booking you agree to these terms. They are short on purpose. Questions: +27 71 460 8706.

Booking and payment

A booking is confirmed when full payment is received. Until then the slot is not held.
Rates are as published on the rates section at the time of booking.
The address and parking instructions are sent after payment.

Cancel 24 hours or more before your start time and you receive a full refund.
With 24 hours or more notice you may instead move the booking once, at no charge, to another available slot within 60 days.
Cancellations with less than 24 hours notice carry a cancellation charge of 50% of the booking value.
A no-show, or a cancellation after the start time, is charged at 100% of the booking value. The slot cannot be re-let at that point, and this charge is our reasonable estimate of that loss under section 17 of the Consumer Protection Act.
No cancellation charge applies if the person for whom the booking was made cannot attend because of death or hospitalisation.
If the studio has to cancel, you receive a full refund or a new slot, whichever you prefer.

Your booking runs from the start time to the end time paid for. Setting up your own equipment, testing and packing up all happen inside that time. The room is prepared to your brief before you arrive.
Please arrive no more than 10 minutes before your start time. Arriving late shortens your session; the end time does not move.
If you need more time, ask before your session ends. If the next slot is free you can extend and pay by card. Extensions are not guaranteed.
Leaving more than 10 minutes after your end time without an agreed extension is billed as the next full hour at the published rate, payable by card before you leave.

The studio is attached to a private home. Keep noise down outside the room, do not loiter at the gate or in the driveway, and follow the parking instructions.
The room is ideal for one or two people on camera. Bring team members if you need them, within reason for a 4.44 m by 2.77 m room. Anyone under 18 must be accompanied by an adult. No pets.
No smoking or vaping anywhere on the property. No alcohol in the studio.
Coffee is provided and welcome at the desk. Keep drinks away from the microphone, interface and camera, and no food at the desk.
Tell us in your booking how many people are coming, so we can set out chairs and let you in at the gate.
The studio may end a session without refund if these rules are broken or if anyone behaves in a way that puts people, property or the residents at risk.

You may not use the studio to make content that is unlawful, defamatory, infringes someone else's rights, or is pornographic. No hate speech. No promotion of gambling, illegal drugs or scams.
You are responsible for the content you make here. You warrant that it is lawful and you indemnify Sun Valley Studio against any claim arising from it.
You are responsible for getting consent from anyone you record, and for any music or material you use.
You own your recordings. The studio does not keep copies and claims no rights in them.
The studio may not be used as a location for third-party commercial productions, or sub-let, without written agreement.

An equipment check is done with you at the start and again at the end of each session. Tell us about any existing damage at the start so it is not attributed to you.
Damaged or missing equipment or property is charged to you at the repair or replacement cost quoted by the supplier, plus the studio's lost bookings while the item is out of service.
Do not move, re-rig or modify the fixed equipment (lights on stands, camera rig, boom arm). Ask if you need something changed.
Your own equipment is used and stored at your own risk. The studio is not liable for loss of or damage to your belongings.

Copy your recordings to your own laptop or drive before you leave. Check they play. The studio keeps nothing and is not liable for lost, corrupted or unrecorded files. The studio's liability for any session is limited to the amount you paid for it.
Your booking details (name, contact details, booking dates and payment records) are kept only for running the booking and for the records the law requires, and are not shared or sold. This is in line with the Protection of Personal Information Act.

A 1000 W portable power station runs the studio's camera, lights, audio interface and capture device during load shedding. Bring your laptop charged; the studio cannot guarantee laptop charging during an outage. Internet may be affected.
If a power or equipment failure on the studio's side stops you from recording, the lost time is rescheduled or credited pro rata. Loss of internet during an outage is not the studio's responsibility.

Last updated September 2026. Sun Valley Studio, Sun Valley, Cape Town, South Africa.